Terms and Conditions

These terms and conditions apply to all purchases made through the website of Lily & Linens, reachable via info@lilyandlinens.com.

1. Applicability
   By placing an order, you agree to these terms and conditions.

2. Product Information
   We make every effort to describe our products accurately and provide up-to-date information.
   However, typographical errors or inaccuracies may occur.

3. Ordering and Payment
   Orders are processed after full payment has been received.
   The available payment methods may vary by country.
   Customers are responsible for checking which payment methods are available in their location.

4. Processing and Delivery
   Processing time: 1–3 working days
   Shipping time: 3–7 working days (depending on location)
   Shipping takes place directly from our supplier in China.

5. Returns and Cancellations
   Please refer to our separate returns policy for all conditions.

6. Liability
   We are not responsible for loss or damage during shipping if the tracking indicates that the parcel has been delivered.
   Always carefully check the address provided.

7. Intellectual Property
   All content on the website (texts, photos, logos) is the property of Lily & Linens and may not be used without permission.

8. Complaints Procedure
   Complaints may be submitted in writing via info@lilyandlinens.com.
   We aim to respond within 5 working days.

9. Governing Law
   These terms and conditions are governed by the laws of England and Wales.